Working together to improve government services

On Tuesday 9 June, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our first Round Table event. It posed the question – ‘How can departments collaborate and deliver services for each other to drive down costs and offer a better customer experience?’

The event brought together key civil servants from across government, as well as NS&I GPS’s B2B Director, Dax Harkins, and Steve McWatters, Business Development Manager, to openly discuss the key issues around improving government operations and customer experience through departments working together.

Discussions around the table focused on how departmental collaboration works in reality, with some really great examples being shared of how it has been successful across different government departments. It also offered an opportunity for those who attended to talk about their challenges too, and the possible limitations of working in this way. What was evident was the wealth of knowledge across and within the Civil Service that should be tapped into.

The opportunity also allowed Dax and Steve to highlight the great work that NS&I GPS has been doing across government, while also sharing lessons learnt from our experience of delivering payment services for other departments.

We’d like to thank Civil Service World for an excellent event that stimulated a healthy and productive debate. We’re already looking ahead to the next one which will hopefully take place in October.

Read the Civil Service World article covering the Round Table

Photos courtesy of

CSW Roundtbale 09 06 15-3281 CSW Roundtbale 09 06 15-3275

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