An insight into how NS&I Government Payment Services (NS&I GPS) transformed the payment processes for the Court Funds Office. Having worked on the Court Funds Office (CFO) account at NS&I GPS for the past 3 years, I’m responsible for managing the client relationship with the Office of the Accountant General (OAG), who has overall responsibility […]Read more
News and views
At NS&I Government Payment Services, we are continually monitoring the industry, developing our services, recruiting new people and winning new business. Take a look below for our latest news and views.
Our thought leadership articles draw on our wealth of expertise across government. We will share our latest developments and focus on the benefits our experience has brought to our clients. These articles include essential information for public sector professionals looking to find out more about transformational payment services.
NS&I Government Payment Services (NS&I GPS) new corporate brochure, ‘Transforming Transactions’, is now available to download. It provides an overview of the state of digital transformation in the public sector, highlights the services we provide to UK government departments, and outlines how our innovative payment processes and solutions are cutting costs and transforming the way […]Read more
Improving customer experience (CX) starts with understanding customer journeys, issues and behaviours. Mapping customer journeys and getting under the skin of what makes your customer tick, should be the first step when looking to adapt your operating models to better serve customer needs. In my role at NS&I Government Payment Services (NS&I GPS), I’ve been […]Read more
On Wednesday 4th May, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our fourth, and final, Round Table event. It posed the question – ‘How can civil servants collaborate on policy design to improve outcomes?’ The event brought together key civil servants from across government, as well as NS&I GPS’s […]Read more
On Tuesday 9 June, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our first Round Table event. It posed the question – ‘How can departments collaborate and deliver services for each other to drive down costs and offer a better customer experience?’ The event brought together key civil servants from […]Read more
Jane Platt, NS&I Chief Executive, discusses the main challenges faced by NS&I in 2014 and looks ahead to our top priorities for 2015, including growing our government-to-government services. Read the article: http://www.civilserviceworld.com/articles/feature/perm-sec-round-jane-platt-2014Read more