News and views from NS&I GPS

At NS&I Government Payment Services, we are continually monitoring the industry, developing our services, recruiting new people and winning new business. Take a look below for our latest news and views.

NS&I Government Payment Services new corporate brochure is now available

NS&I Government Payment Services (NS&I GPS) new corporate brochure, ‘Transforming Transactions’, is now available to download. It provides an overview of the state of digital transformation in the public sector, highlights the services we provide to UK government departments, and outlines how our innovative payment processes and solutions are cutting costs and transforming the way […]

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Picture of Alan Hayden author of articleAlan Hayden

Marketing Manager, NS&I GPS

Improving customer experience of public sector services

Improving customer experience (CX) starts with understanding customer journeys, issues and behaviours. Mapping customer journeys and getting under the skin of what makes your customer tick, should be the first step when looking to adapt your operating models to better serve customer needs. In my role at NS&I Government Payment Services (NS&I GPS), I’ve been […]

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Noel SmithNoel Smith

Head of Customer Centric Design

How can civil servants collaborate on policy design to improve outcomes?

On Wednesday 4th May, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our fourth, and final, Round Table event. It posed the question – ‘How can civil servants collaborate on policy design to improve outcomes?’ The event brought together key civil servants from across government, as well as NS&I GPS’s […]

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