News and views from NS&I GPS

At NS&I Government Payment Services, we are continually monitoring the industry, developing our services, recruiting new people and winning new business. Take a look below for our latest news and views.

Improving customer experience of public sector services

Improving customer experience (CX) starts with understanding customer journeys, issues and behaviours. Mapping customer journeys and getting under the skin of what makes your customer tick, should be the first step when looking to adapt your operating models to better serve customer needs. In my role at NS&I Government Payment Services (NS&I GPS), I’ve been […]

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Noel SmithNoel Smith

Head of Customer Centric Design

How can civil servants collaborate on policy design to improve outcomes?

On Wednesday 4th May, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our fourth, and final, Round Table event. It posed the question – ‘How can civil servants collaborate on policy design to improve outcomes?’ The event brought together key civil servants from across government, as well as NS&I GPS’s […]

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Working together to improve government services

On Tuesday 9 June, NS&I Government Payment Services (NS&I GPS), in collaboration with Civil Service World, hosted our first Round Table event. It posed the question – ‘How can departments collaborate and deliver services for each other to drive down costs and offer a better customer experience?’ The event brought together key civil servants from […]

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