An insight into how NS&I Government Payment Services (NS&I GPS) transformed the payment processes for the Court Funds Office. Having worked on the Court Funds Office (CFO) account at NS&I GPS for the past 3 years, I’m responsible for managing the client relationship with the Office of the Accountant General (OAG), who has overall responsibility […]Read more
News and views from NS&I GPS
At NS&I Government Payment Services, we are continually monitoring the industry, developing our services, recruiting new people and winning new business. Take a look below for our latest news and views.
NS&I Government Payment Services (NS&I GPS) new corporate brochure, ‘Transforming Transactions’, is now available to download. It provides an overview of the state of digital transformation in the public sector, highlights the services we provide to UK government departments, and outlines how our innovative payment processes and solutions are cutting costs and transforming the way […]Read more
Improving customer experience (CX) starts with understanding customer journeys, issues and behaviours. Mapping customer journeys and getting under the skin of what makes your customer tick, should be the first step when looking to adapt your operating models to better serve customer needs. In my role at NS&I Government Payment Services (NS&I GPS), I’ve been […]Read more
In the public sector there was a real focus on the digital revolution and the potential impact this can have on public services and citizen experience.Read more