Expert view

Our thought leadership articles draw on our wealth of expertise across government. We will share our latest developments and focus on the benefits our experience has brought to our clients. These articles include essential information for public sector professionals looking to find out more about transformational payment services.

NS&I Government Payment Services (NS&I GPS) exhibited at the Civil Service Live conference, key themes and meeting John Manzoni

NS&I GPS exhibited at the two day Civil Service Live conference in London on 17 and 18 July 2018. Highlights included meeting John Manzoni, Chief Executive of the Civil Service, at our stand and talking with him about our clients and our transformational banking and payment services for government. The conference focused on the Civil […]

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Mark Vasey, Michael Lynch

Head of Sales, NS&I GPS; Head of Marketing, NS&I GPS

Transforming payments processing for the Court Funds Office

An insight into how NS&I Government Payment Services (NS&I GPS) transformed the payment processes for the Court Funds Office. Having worked on the Court Funds Office (CFO) account at NS&I GPS for the past 3 years, I’m responsible for managing the client relationship with the Office of the Accountant General (OAG), who has overall responsibility […]

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Mara Akin-George

Account Manager, NS&I GPS

NS&I Government Payment Services new corporate brochure is now available

NS&I Government Payment Services (NS&I GPS) new corporate brochure, ‘Transforming Transactions’, is now available to download. It provides an overview of the state of digital transformation in the public sector, highlights the services we provide to UK government departments, and outlines how our innovative payment processes and solutions are cutting costs and transforming the way […]

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Alan Hayden

Marketing Manager, NS&I GPS

Improving customer experience of public sector services

Improving customer experience (CX) starts with understanding customer journeys, issues and behaviours. Mapping customer journeys and getting under the skin of what makes your customer tick, should be the first step when looking to adapt your operating models to better serve customer needs. In my role at NS&I Government Payment Services (NS&I GPS), I’ve been […]

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Noel SmithNoel Smith

Head of Customer Centric Design

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