Our story

NS&I is one of the largest savings organisations in the UK and NS&I Government Payment Services has a proven track record in successfully delivering efficient payment services.

NS&I is an executive agency of the Chancellor of the Exchequer with over 150 years of public service heritage. We are a savings and investments organisation with over £157 billion1 invested and over 25 million1 customers.

In 1999 NS&I outsourced its customer-facing operations to Atos (formerly Siemens), and it is estimated the contract will save the UK taxpayer over £1 billion by 2021. The partnership combined a trusted public sector organisation with the latest technology and systems. NS&I has invested considerably in people, processes and technology resulting in increased productivity and capabilities while maintaining high levels of customer service.

In 2010 NS&I Government Payment Services (NS&I GPS) was formed to offer the benefits of this investment to other government departments, creating savings for the taxpayer.

The power of our success is allowing government departments to access our modern banking engine, experienced people and honed processes, ensuring we deliver these services directly to the citizen in a digital by default way.

NS&I GPS supply leading-edge banking and payment solutions for government departments including the Home Office, HMRC and the Ministry of Justice (MOJ). For HMRC we deliver the Help to Save service. Under the Childcare Service ‘umbrella’ we work with HMRC to deliver Tax-Free Childcare and the 30 hours free childcare scheme.

As we are part of government, our ‘Crown to Crown’ relationship enables faster speed to market with early collaborative discussions to deliver services without the need for a lengthy procurement process.

Our services include:
• Banking and payment services
• Identity checks and authentication
• Customer Interaction Centres and CX lab
• Delivering policy products for government

Speak to our expert team today to see how we can help your department efficiently implement policy and deliver leading-edge payment services.

1NS&I Annual Report 2017/2018

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